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The
Data Protection Act puts obligations on users
of personal information and lays down principles
for its use. This policy is designed to describe
to you the ways we use your personal information
and to set out your rights.
What personal information do we collect
on you?
We will only collect personal information
through our website where you provide us with
this information. This may include your name,
phone numbers, email address and basic details
of the products or services you are interested
in.
We may record or monitor telephone calls to
improve our standards of service and for staff
training purposes.
How do we use your
personal information?
Where you provide us with personal information
through our website such as your name, telephone
numbers, email address and basic details of
the products or services you are interested
in, we will use this information to contact
you for the purposes you have requested. The
purposes may include the provision of a Quick
Quote or to begin the application process.
One of our Mortgage Officers will contact
you at the time you have agreed.
We may use ‘cookies’ to monitor
visits to areas of our website – for
further details see: What
are ‘cookies’ and how are they
used?
Occasionally we may contact you in writing
to inform you about other products or services,
which may interest you. If you do not wish
to receive these details, please see: What
are your rights under the Data Protection
Act?
The information you provide will not be kept
for longer than is necessary in line with
the purposes for which it was provided.
We’re committed to keeping your personal
information safe and secure at all times –
for further details see: How
do we ensure customer confidentiality?
Who do we share your personal information
with?
Where you provide us with personal information
on this website we may share this with other
members of the Mortgages plc group of companies,
our regulators, third party service providers,
market research organisations for use for
research by the Mortgages plc group of companies,
and any agent acting on our behalf for the
purposes described in: How
do we use your personal information?
How do we ensure
customer confidentiality?
All our employees are personally responsible
for maintaining customer confidentiality.
We provide training and education to all our
staff to remind them about their obligations.
Our policies and procedures are regularly
reviewed.
We have in place appropriate technical and
organisational measures to protect your personal
information against unauthorised or lawful
processing and against accidental loss or
destruction of, or damage to, your personal
data.
Please do not email us any confidential information,
as we cannot guarantee the security of your
information.
Why do we link to other websites?
We use links to other Internet sites to improve
your experience of our website. However, please
be aware that these websites may be owned
and run by other companies and organisations.
Mortgages plc does not endorse any such websites
and we are not responsible for the information
contained on or accessible through those websites.
Your access and use of such websites remains
solely at your own risk. We cannot accept
responsibility for any information you divulge
to a linked website.
What countries will your data be passed
to?
Countries in the European Economic Area (EEA)
are required to have a similar standard of
protection of personal data. We may share
your personal information with other members
of the Mortgages plc group of companies who
are based within the EEA. We may also pass
your data to parties based in the USA, a country
outside the EEA. The USA is not a country
that is deemed to provide the same standard
of protection as countries within the EEA,
such as the UK. Before we transfer your data,
we will however take appropriate measures
to ensure that there is adequate protection
as required by European data protection legislation.
What are your rights under
the Data Protection Act?
You have a right, on written request and payment
of a fee of £10, to receive a copy of
the information held about you. Please write
to us at Spectrum Building, 4th Floor, 55
Blythswood Street, Glasgow G2 7AT. If anything
is inaccurate or incorrect, please let us
know and we will correct it. You can help
us ensure your information is accurate by
informing us whenever your circumstances change.
Occasionally we may contact you, in writing,
to inform you about other products or services,
which may interest you. You have the right
to ask us not to process your information
for marketing purposes. If you do not wish
to receive these details, please contact us
on 0141 204 6800 or write to us at Spectrum
Building, 4th Floor, 55 Blythswood Street,
Glasgow G2 7AT.
You are entitled to request in writing that
no decision taken by us, which significantly
affects you, is based solely on the processing
by automatic means, for example, your creditworthiness.
You have the right to require us to reconsider
the decision or to take a new decision otherwise
than on that basis.
Can we change the privacy policy?
There may be developments in how we use your
data. We will make changes to this Privacy
Policy on our website to reflect any such
developments.
Who should you contact if you have
any questions on our privacy policy?
If you have any questions or require further
information on our privacy policy, please
contact the Compliance Team on 0141 204 6800,
or write to us at Compliance Team, Spectrum
Building, 4th Floor, 55 Blythswood Street,
Glasgow G2 7AT.
Is Mortgages plc notified with the Information
Commissioner
Mortgages plc is notified to the Information
Commissioner under notification number Z5157364.
To view these details please visit the Information
Commissioner’s website below.
http://www.informationcommissioner.gov.uk
The Information Commissioner’s contact
details are:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 01625 545 745
Fax: 01625 524 510
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